Refund Policy
The policy
You can request a full refund within undefined of the time your purchase completed. How much of the Guide you have watched does not matter. The request must be in writing, sent by email to office@loujswz.com.
The window is measured from the exact time your purchase completed, not from a calendar date. If your purchase completes at 12:00 a.m. on a Monday, the window closes at 12:00 a.m. on Thursday. Your receipt shows the completion time.
How to request
Send your request by email to office@loujswz.com, from the email address on your account, with your order number or receipt. The email must arrive inside the window. Requests by phone, social media, or any other channel are not accepted.
Why it is written this way
The Guide is delivered instantly and in full. A short window, with no conditions inside it, is simple for you and simple for us. If your request arrives in time, you get your money back. We do not ask you to justify it.
If something is broken
If the Guide does not work because of a problem on our side, and we cannot fix it, we will refund you even after the 72-hour window has closed. Examples include a video that will not play, an account that will not open, or a worksheet that will not download.
You still need to send a written request by email to office@loujswz.com describing the problem.
What is not refundable
Requests received after the 72-hour window, except under "If something is broken."
Requests not made in writing by email.
Access ended for credential sharing or redistribution under the Terms of Sale.
Refunds requested because a VA claim was denied, rated lower than hoped, or took longer than expected. The Guide teaches documentation; it does not decide claims, and we do not guarantee outcomes.
Renewals
The renewal offered from day 335 is a separate purchase. It carries the same 72-hour written-request window, measured from the time the renewal purchase completed. There is no automatic renewal, so you will never be charged for a renewal you did not actively choose.
What happens next
Our reply: we reply by email within undefined.
Where the money goes: approved refunds, including any sales tax collected on the purchase, go back to your original payment method through Stripe. Your bank controls how long that takes to appear.
Your access: when a refund is issued, access to the Guide ends immediately and your account is closed.
Your data: your account data is deleted 90 days after the date you requested the refund.
Chargebacks
If you dispute a charge with your card issuer instead of asking us, we will respond to the dispute with our records, including your acceptance of the Terms and your account's access records. Ask us first; it is faster for you and simpler for everyone.